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How to Order
Shopping is Easy. Ordering is simple.

Shopping Guide
    How to Shop
    Product Search
    Inventory Availability
    Back-Ordered Items
    Sizing Chart

Shipping Information

Customer Support
    Contact Information
    We Want Your Feedback - Customer Survey
    Satisfaction Guaranteed
    Your Privacy
    Online Security

Specialized Services and Event Planning
    Custom Product Options

Shopping Guide

How to Shop
Shopping at The FedEx Collection is easy.  You can place corporate orders online in a secure environment.  We use the most advanced encryption technology available.  Just follow the directions and you'll be able to select and purchase from among our large selection of products.  Beneath each of the items in our collection, you'll see the button Add to cart.

When using the Add to cart button, the item you've selected will be added to your shopping cart.   If you need to choose a size, please select the appropriate size in the combo box before you add the item to your cart.  When you've finished shopping please click on View shopping cart, where you can review your totals, then select the Check out button.

You will see the Check out tab in the upper right hand corner of your screen while you shop.   You may click on this tab at any time to view, modify or delete items from your shopping cart.

Product Search
The FedEx Collection has two ways to make searching for products easier:

1)  If you are looking for a specific product, the left navigation bar has a quick search space where you may enter the product name or item number.  For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the website.

2)  Click on The FedEx Collection Advanced Search link and you will be directed to an advanced search page where you can select from four different search options:

  • Item code:  Use this option when you know the product item number for which you are searching.   Enter the item number and click Find.

  • Item name:  Enter a name or names of items you wish to find.  For instance, jacket or black mug.  You will have the best results if you enter the item name as a single item (cap instead of caps).  This search is helpful when you are looking for a specific item.

  • Product type:  If you are looking for a range of products within a category, searching by product type is useful.  Select one of the product types from the drop-down box.  For instance, if you select "Drinkware" your search will return all items that fall within that category, including travel mugs, drink koozies, sport bottles, ceramic mugs, etc.

  • Price range:  When you have a budget you are trying to meet, the price range search can come in handy.  Simply select the maximum price from the drop-down box.  Your search results will only display items which are less than or equal to the maximum price you selected.

With each of the search options, you will be taken to a page, which will display your search results.   From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product.  If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the site, let us know!   Email us at fedexcollection@promotionalelements.com.

Inventory Availability
When placing your order online, you will see one of the following inventory status comments for each product with its availability.  Please see below for descriptions for each.

  • In Stock:  The item you are requesting is currently in-stock, and available to ship.
  • Pre-Order:  The item you are requesting is pre-sale and will begin to ship at a later time.
  • Back-Ordered:  The item you are requesting is on re-order, and will be available shortly.   Any items you order which exceed the available quantity will remain on order in back-ordered status.   These items will be shipped to you as soon as the stock is replenished and you will be charged for the items at that time.  If you have any questions regarding back-ordered items, please call 1.800.348.1520  (8:00 am - 5:00 pm EST) to speak with a customer service representative.
  • Discontinued:  The item you are requesting is out of stock and no longer available.

Sizing Chart
Unisex/Men's 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's 4-6 8-10 12-14 16-18      
Youth   8/9 10/12 14/16      


Shipping Information

Domestic Shipping and Handling Rate Chart
All items ordered online are shipped with Canada via FedEx Ground service F.O.B. Kitchener unless otherwise specified.

Upon Checkout, you will have the option to ship via FedEx Ground, FedEx 1-Day or FedEx 2-Day.

If you have any questions about expedited shipping and processing, please call customer service at 1.800.348.1520.


Customer Support

Our customer care representatives are available to answer your questions.

Hours of Operation:  Monday - Friday, 8:00 am - 5:00 pm EST

Toll free phone number:  1.800.348.1520

Custom Orders:  1.800.348.1520 - ask for Jane

Email:  fedexcollection@promotionalelements.com

FAX:  1.519.893.0849

Mailing Address:
FedEx Collection
c/o Promotional Elements Inc.
25 McIntyre Place
Unit 5
Kitchener, ON
N2R 1H1

We want your feedback.
Please tell us....

  • Please take a moment to let us know how we're doing. Click here for our customer survey.
  • If you have an idea for a new product, please let us know.
  • If you have a comment or suggestion in regard to your customer experience, please let us know.

Click here for a direct link to our customer service desk:   fedexcollection@promotionalelements.com.
We appreciate your business and hope that you will visit our web site again in the near future.

Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund.  Refer to the Returns & Exchanges form (included with your shipment) or call 1.800.348.1520 for details.

Your Privacy
The FedEx Collection program is managed by Promotional Elements, Inc. which upholds FedEx Privacy Policies.

Online Security
You are about to view pages over a secure connection. The FedEx Collection has chosen SSL (Secure Sockets Layer) encryption security for your Internet transactions. Look for the key or lock in the lower left of your browser or up by the address bar in IE 7.0 or higher. This is your confirmation that the information you enter will be transmitted in the most secure method available, dependent upon your browser's capabilities.


Specialized Services and Event Planning Options

Custom Product Options

Any Product.
Any Operating Company Brand.
So Many Options...

We can do so much more than just the FedEx logo! Whether you are looking for giveaways at tradeshows to retirement awards - we can help you. This web site is full of great ready-made solutions, but we know they can't fill all your specialized needs.

Here's what we can do for you:

  • We can create custom products for you with the FedEx logo and other Operating Company Brands such as FedEx Home Delivery, FedEx Freight, FedEx Trade Networks, etc.
  • We can add custom text such as a team name to many items shown on this web site or to custom items not shown here.
  • We can help you come up with creative themes and products for an upcoming event or meeting.
  • We can provide additional color options.

Contact your Account Manager for personal assistance today:
Mike Seifried at 1.800.348.1520 or email at fedexcollection@promotionalelements.com.

**Custom orders require minimum quantities and lead time**

The branding possibilities are endless....


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