|How to Order|
Shopping is Easy. Ordering is simple.
How to Shop
Shopping at The FedEx Collection is
easy. You can place corporate orders online in a
secure environment. We use the most advanced
encryption technology available. Just follow the
directions and you'll be able to select and purchase from
among our large selection of products. Beneath each of the
items in our collection, you'll see the button Add to
When using the Add to cart button, the item you've
selected will be added to your shopping cart. If
you need to choose a size, please select the appropriate size
in the combo box before you add the item to your
cart. When you've finished shopping please click on
View shopping cart, where you can review your totals,
then select the Check out button.
You will see the Check out tab in the upper right
hand corner of your screen while you shop. You may
click on this tab at any time to view, modify or delete items
from your shopping cart.
The FedEx Collection has two ways
to make searching for products easier:
you are looking for a specific product, the left navigation
bar has a quick search space where you may enter the product
name or item number. For example, type in "cap" and
you will be directed to a search results page which will
picture all the caps available on the website.
2) Click on The FedEx Collection Advanced
Search link and you will be directed to an advanced search
page where you can select from four different search
- Item code: Use this option when you
know the product item number for which you are
searching. Enter the item number and click
- Item name: Enter a name or names of
items you wish to find. For instance, jacket or
black mug. You will have the best results if you
enter the item name as a single item (cap instead of
caps). This search is helpful when you are
looking for a specific item.
- Product type: If you are looking for a
range of products within a category, searching by product
type is useful. Select one of the product types
from the drop-down box. For instance, if you
select "Drinkware" your search will return all items that
fall within that category, including travel mugs, drink
koozies, sport bottles, ceramic mugs, etc.
- Price range: When you have a budget
you are trying to meet, the price range search can come in
handy. Simply select the maximum price from the
drop-down box. Your search results will only
display items which are less than or equal to the maximum
price you selected.
With each of the search
options, you will be taken to a page, which will display your
search results. From that results page you may
choose to add the item directly into your cart or you may
click on any of the images to see additional information about
the product. If you don't find what you are looking
for, or if you have a new idea for a product that isn't
featured on the site, let us know! Email us at firstname.lastname@example.org.
When placing your order
online, you will see one of the following inventory status
comments for each product with its
availability. Please see below for descriptions for
- In Stock: The item you are requesting
is currently in-stock, and available to ship.
- Pre-Order: The item you are requesting
is pre-sale and will begin to ship at a later time.
- Back-Ordered: The item you are
requesting is on re-order, and will be available
shortly. Any items you order which exceed the
available quantity will remain on order in back-ordered
status. These items will be shipped to you as
soon as the stock is replenished and you will be charged for
the items at that time. If you have any questions
regarding back-ordered items, please call 1.800.348.1520 (8:00 am
- 5:00 pm EST) to speak with a customer service
- Discontinued: The item you are
requesting is out of stock and no longer available.
Domestic Shipping and Handling Rate Chart
items ordered online are shipped with Canada via FedEx Ground service F.O.B. Kitchener unless otherwise specified.
Upon Checkout, you will have the option to ship
via FedEx Ground, FedEx 1-Day or FedEx 2-Day.
If you have any questions about
expedited shipping and processing, please call customer
service at 1.800.348.1520.
Our customer care representatives are available to
answer your questions.
Operation: Monday - Friday, 8:00 am - 5:00 pm
Toll free phone number: 1.800.348.1520
- ask for Jane
c/o Promotional Elements Inc.
25 McIntyre Place
We want your feedback.
Please tell us....
- Please take a moment to let us know how we're doing. Click
here for our customer survey.
- If you have an idea for a new product, please let us
- If you have a comment or suggestion in regard to your
customer experience, please let us know.
here for a direct link to our customer service
We appreciate your business and hope that you will visit
our web site again in the near future.
If you are not completely
satisfied with your purchase for any reason, return the
merchandise within 60 days of receipt for exchange or
refund. Refer to the Returns & Exchanges form
(included with your shipment) or call 1.800.348.1520 for details.
The FedEx Collection program is
managed by Promotional Elements, Inc. which
upholds FedEx Privacy Policies.
You are about to view pages over a secure connection. The FedEx Collection has
chosen SSL (Secure Sockets Layer) encryption security for your
Internet transactions. Look for the key or lock in
the lower left of your browser or up by the address bar in IE 7.0 or higher. This is your confirmation that the information you
enter will be transmitted in the most secure method available, dependent
upon your browser's capabilities.
Specialized Services and Event
Custom Product OptionsAny Product.
Any Operating Company Brand.
So Many Options...
We can do so much
more than just the FedEx logo! Whether you are looking for
giveaways at tradeshows to retirement awards - we can help
you. This web site is full of great ready-made solutions, but
we know they can't fill all your specialized needs.
Here's what we can do for you:
- We can create custom products for you with the FedEx
logo and other Operating Company Brands such as FedEx Home
Delivery, FedEx Freight, FedEx Trade Networks, etc.
- We can add custom text such as a team name to many items
shown on this web site or to custom items not shown here.
- We can help you come up with creative themes and
products for an upcoming event or meeting.
- We can provide additional color options.
Contact your Account Manager for personal assistance
Mike Seifried at 1.800.348.1520 or email at email@example.com.
**Custom orders require minimum quantities and lead
The branding possibilities are endless....